Good mattress, terrible company
★★★★★
By Christina L.Owned 18 monthsbeginner user2026-01-05
Pros
- +Comfortable when new
- +Good price
- +Side sleeping pressure relief was nice
Cons
- -Sagging badly at 14 months
- -Customer service is non-existent
- -Off-gassing lasted a full week
- -Sleeps very hot
The mattress was comfortable for about a year. Good pressure relief for side sleeping, fair price. But it started sagging badly around month 14. I filed a warranty claim and it's been 3 months with no resolution. Multiple emails, no response. The 'forever warranty' is worthless if the company won't honor it. Also, the off-gassing when we first opened it was horrible — we had to sleep in the guest room for 5 days. And it sleeps hot despite all the 'cooling' marketing.
Reliability: 1/5Ease of Use: 4/5Value: 2/5
534 found helpfulsaggingwarrantycustomer serviceoff-gassingheat